Section 7.6: IT Services and Operations

The use of efficient, task-oriented and customized information technology (IT) is a prerequisite for the achievement of research objectives and the development of geoscientific research.

The section "IT Services and Operations" is the central institution responsible for the IT infrastructure and services at the GFZ. We provide a holistic infrastructure to enable user-friendly and cross-platform work and communication.

Our services and offers:

Support and consulting

We offer a help desk for the central IT services offered. Employees of the GFZ can utilise the help desk through via hotline, e-mail and a web-based ticketing system.
In addition, we offer consulting and training on various topics.

Operation of the IT infrastructure and IT services

We maintain IT infrastructure and services at the GFZ and assure their flawless operation. Efficient networking, dedicated and virtual servers, storage systems, high-performance computing, web services as well as databases and applications are provided for the employees of the GFZ.

Data exchange and collaborations

We provide capabilities to exchange data with other scientific institutes and external project partners. Furthermore, the we take care of the technical processing and data management.
For scientific collaborations, web-based communication platforms are provided.

Data storage, archiving and backup

We maintain various systems for storing data. By providing centralized archiving and backup capacity, long-term preservation of data and information is guaranteed.

Information for GFZ employees

For further information on our services, please visit the pages "Help Desk" and "FAQ", as well as the GFZ employee portal on the intranet.

(The access to the employee portal is possible only within the GFZ-network.)

Contact

Mr. Ronny Kopischke
IT-Services and Operations

Telegrafenberg
Building A 20, room 226
14473 Potsdam
tel. +49 331 288-1704

Assistance

Ms. Andrea Schwerdtfeger
Assistance of IT-Services and Operations

Telegrafenberg
Building A 20, room 228
14473 Potsdam
tel. +49 331 288-2320