FAQ Area

Here you can find answers to frequently asked questions about our IT infrastructure.

For guests

How can I connect to the GFZ guest WLAN?

A guest account is required to use the GFZ guest WLAN. You can obtain this account from your GFZ contact person. Connect to "GFZ-Guests", open the website "wlc.gfz-potsdam.de" and enter your account information there.

How do I use Eduroam to connect to the internet?

With Eduroam, you can connect to the internet on the GFZ campus as well as in other participating universities and institutes.

GFZ employees are also able to use Eduroam.
Click here for further information and instructions.

For employees

As a GFZ employee, how do I get a user account?

To obtain a user account at GFZ, you have to fill in an online account application together with an employee already having a user account. Please contact your department's secretary or your responsible system administrator.

I cannot log in. What shall I do?

Contact the help desk via telephone or send an e-mail to rz-support(at)gfz-potsdam.de containing the following information:

  • Your account name 
  • Name of the service you cannot log in to 
  • Error message supplied by the service

What is the difference between GFZ intranet website and GFZ website?

The GFZ website is accessible globally from the internet and contains primary contents, which are intended for the general public.

The GFZ intranet site can be reached only from the GFZ network and contains information that is intended only for GFZ staff.

How can I access the GFZ intranet website?

The GFZ intranet website is only accessible within the GFZ network.

How can I connect to the GFZ network while at home or on a business trip?

A connection to the GFZ network from afar can be established using a VPN client.
Click here for further information and instructions.

Contact

Help desk (RZ-Support)

E-mail: rz-support(at)gfz-potsdam.de
Hotline: +49 331 288 2845

Business hours:
Mon-Thu 8:30 - 16:00 (UTC+1)
Fri 8:30 - 15:00 (UTC+1)

Telegrafenberg
Building A20
14473 Potsdam