Help desk

The IT support team assists employees of the GFZ in all questions and problems regarding the central IT services. All employees can utilise the help of the support team by calling the hotline, writing an e-mail or via a web-based ticket system.

The hotline can be reached under the number +49-331-288-2845. Please mind the business hours in the box on the right side.

To contact us per email use the address rz-support(at)

The ticket system is only accessible within the GFZ-network.

We support and advise you on the use of our services:

  • Data exchange and collaboration
  • Data storage, archiving and backup
  • Network
  • High-performance computing
  • E-mail and certificates
  • Campus software and licenses
  • Web services, internet, intranet and project websites
  • Servers and IT operation
  • Databases and applications
  • IT security and anti-virus
  • Software development
  • Video conferences
  • Printing of posters


Help desk (RZ-Support)

E-mail: rz-support(at)
Hotline: +49 331 288 2845

Business hours:
Mon-Thu 8:30 - 16:00 (UTC+1)
Fri 8:30 - 15:00 (UTC+1)

Building A20
14473 Potsdam